We are pleased to share with you our service updates that aim to improve and facilitate our range of services for our members.
Recently Enhanced and Automated Services
Introducing the Cost Calculator Tool:
We are pleased to inform you that DMCC has just introduced the DMCC Company Setup Cost Calculator through the DMCC website, which is a new tool that will help the prospective DMCC clients and consultants to estimate the cost of setting up a business and running their business in the DMCC Free Zone. The Cost Calculator is available at http://landing.dmcc.ae/cost-calculator.
The cost calculator covers the following two areas:
- Setup cost, which includes: Company setup (Registration, license, Memorandum and Articles of Association, establishment card), visa related charges, office related charges, mandatory insurance as well as other value added services.
- Running cost, which includes: License and establishment card renewal, office related charges, and mandatory insurance.
Launch of the Service Request "522 – Customer Refund":
We are pleased to inform you that we have introduced a service request titled ‘522 – Customer Refund’ to allow customers to request for refund of excess balance in their portal account. The service request can be found under ‘Company Services’ tab on the member portal.
Below are the general scenarios for clients’ requests for refunds / transfer of balance to their account:
- Excess balance in portal / visa deposit upon company termination.
- Duplicate payments due to error in online payments.
- Security deposits against lease upon termination of lease contract, excess rent amount in case of pre-matured termination.
Launch of the Enhanced License Renewal Service:
We are pleased to inform you that we have enhanced the License Renewal service. This process transformation, which was effective from Sunday 18 March 2018, allows DMCC member companies to renew their license without any uploaded documents and by just entering the Ejari Certificate number for the majority of member companies.
DMCC member companies will be able to renew their licenses in one day if all DMCC requirements are fulfilled, and License Amendments (Activity change & Address change), submission of third party No Objection Certificate, Operation Fitness Certificate and Certificate of Good Standing (applicable for certain licenses) will be independent services and will no longer be performed with the license renewal process.
Relevant FAQs
Please refer to the following relevant FAQs for more information:
Q: What is the change?
The enhanced license renewal will involve the following changes:
- Ejari Certificate number is now required to be entered when applying for license renewal except for Flexi Desks, DMCC Business Centre, Non-DMCC Business Centres, common areas, plots, shared units, and Tea Trading Centre, where lease documents will be uploaded.
- For the insurance policies, the member company will need to tick the insurance declaration statement that applies to their company when applying for license renewal without any uploads. However, the physical insurance policies must be readily available at all times by the company, as DMCC has the right to request for casual sightings at any point of time.
- For companies with regulated activities, before applying for the license renewal, the company must first proceed to apply for the renewal of a Third Party No Objection Certificate (NOC) through service request (196- Apply to Submit Third Party Approval for Regulated Activities), where this service request (SR) will remain open until the company uploads a valid Third Party No Objection Certificate (NOC) into the same Service Request (SR). Please note that companies can no longer upload the NOC directly into the license renewal service request (SR). Please refer to the Third Party No Objection Certificate (NOC) guidelines at https://www.dmcc.ae/free-zone/support/how-guides/managing-company.
- Member companies on locations that require Operational Fitness Certificate (OFC) must apply separately for the Operational Fitness Certificate (OFC) renewal through a new service request titled (509-Annual Operational Fitness Certification Process) before applying for the license renewal. Please refer to the Operational Fitness Certificate guidelines at https://www.dmcc.ae/free-zone/support/how-guides/managing-company.
- For subsidiaries, joint ventures and branches, the Certificate of Good Standing must be submitted separately through a new service request titled (160-Certificate of Good Standing) before applying for the license renewal. Please note that a fresh Certificate of Good Standing is required to be submitted every 2 years. This service request is free of charge. Please refer to the Certificate of Good Standing guidelines at https://www.dmcc.ae/free-zone/support/how-guides/managing-company.
Q: What are the services affected by this change?
The affected services are:
• Apply for License Renewal
• Apply for Renewal of Operation Fitness Certificate (OFC)
• Apply to Submit Third Party Approval for Regulated Activities
• Apply to Submit Certificate of Good Standing (for parent company) (New Service Request)
Q: What is the process for license renewal?
Please refer to the different scenarios for renewing the license by viewing the License Renewal Guidelines.
Q: What is the process to submit third party approval for regulated activities?
The process is as follows:
- Members will apply for 196- Apply to Submit Third Party Approval for Regulated Activities.
- The service request (SR) will be verified by DMCC; and once verified, the SR will be returned back to the member with the NOC request letter from DMCC.
- The SR will remain with the member until they obtain the NOC from the third party regulating authority; upload it and submit the SR back to DMCC.
- DMCC will verify the NOC and enter the expiry date in the system.
- For more information, please refer to the Third Party NOC Guidelines.
Q: What is the process to submit the Certificate of Good Standing (for parent company)?
The process is as follows:
- Members companies that are subsidiaries, joint venture or branches will apply for the service request (SR) ‘Submit Certificate of Good Standing (for parent company)’.
- Members will have the option to upload the Certificate of Good Standing or enter a link if an Online Registry exists.
- They must then click and confirm that the parent company is still in good standing and submit the SR.
- The SR will go to DMCC to verify the document and update the expiry date of the document.
- The SR is free of charge and the Certificate of Good Standing will be required every 2 years.
- For more information, please refer to the Certificate of Good Standing Guidelines.
Q: What is the process to apply for the renewal of the Operation Fitness Certificate?
The process is as follows:
- Members will apply for the renewal of Operational Fitness Certificate (OFC) service request and then save the service request.
- Upload the required documents (There is no upload for industrial licenses as the required documents will be collected by the appointed third party vendor).
- Then, click ‘Submit’.
- Confirm the payment (only industrial license are required to do the portal payment. All other types of license will make the payment directly with Concordia).
- For more information, please refer to the Operation Fitness Certificate Renewal Guidelines.
Q: How will the company know that their No Objection Certificate (NOC), Certificate of Good Standing or Operation Fitness Certificate (OFC) are due for renewal?
A: The portal system will send reminders to the members 1 month and 2 weeks before and on the expiry date of any of the above mentioned documents.
Q: What will happen if the Third Party NOC, Certificate of Good Standing or OFC are expired on the system?
A portal sanction will be applied on the company portal account.
Newly Added Activities
Please refer to the full list of DMCC approved activities at DMCC list of approved activities.
DMCC Member Awards is Open
Submit your company entry now for the DMCC Member Awards. Find out more here.